Refund policy

Return & Refund Policy

1. General Policy

We are committed to delivering high-quality products and services. Due to the nature of our offerings, all purchases are subject to the terms below. By completing a purchase, you acknowledge and agree to this Return & Refund Policy.

Except as expressly stated herein, all sales are final.

2. Non-Refundable Items and Services

The following are strictly non-refundable and non-exchangeable:

  • Digital products, downloadable materials, and online content

  • Online programs, workshops, courses, and memberships

  • Completed consultations, coaching sessions, therapy sessions, or services already rendered

  • Gift cards, promotional items, and discounted purchases

  • Products marked “Final Sale”

Many service-based businesses adopt similar rules where completed services and digital goods cannot be refunded due to immediate consumption.

3. Appointment-Based Services

3.1 Cancellations by Customer

  • Cancellations made more than 48 hours before the scheduled appointment are eligible for a refund minus a 10% administrative fee.

  • Cancellations made within 48 hours of the appointment are not eligible for a refund.

  • Failure to attend (no-show) results in forfeiture of the full payment.

Short-notice cancellations are commonly non-refundable because the time slot cannot be reassigned.

3.2 Rescheduling

  • Rescheduling is permitted up to 48 hours before the appointment.

  • Rescheduling requests within 48 hours are subject to availability and may incur a rescheduling fee.

  • Previously rescheduled appointments are not eligible for refund upon cancellation.

4. Cancellations by Company

If we cancel a service due to provider unavailability, technical failure, or unforeseen circumstances, you will be offered one of the following:

  • Full refund, OR

  • Rescheduled appointment at no additional cost

When providers cancel, businesses typically issue full refunds or alternatives.

5. Physical Products (If Applicable)

5.1 Eligibility for Returns

Returns may be accepted only if:

  • The item arrived damaged, defective, or incorrect

  • The request is submitted within 7 days of delivery

  • The product is unused, unopened, and in original packaging

Damaged or incorrect deliveries are standard valid reasons for returns.

5.2 Non-Returnable Products

For health, safety, and hygiene reasons, the following cannot be returned once opened:

  • Personal care items

  • Supplements or ingestible products

  • Hygiene-sensitive goods

6. Subscription Services

  • Subscription fees are non-refundable once the billing period begins.

  • Cancellation prevents future billing but does not refund the current cycle.

7. Force Majeure

No refunds will be issued for failure to deliver services due to circumstances beyond reasonable control, including but not limited to natural disasters, internet outages, strikes, or government restrictions.

8. Technical Issues

Customer-side technical problems (internet connection, device malfunction, software issues) do not qualify for refunds. Clients are responsible for ensuring they meet the technical requirements prior to the service.

9. Refund Processing

If approved:

  • Refunds are issued via the original payment method only

  • Processing time: 7–14 business days after approval

  • Administrative, transaction, or shipping fees may be deducted

Refunds are typically returned using the original payment method within a defined timeframe.

10. How to Request a Refund

To request a refund, submit:

  • Order or booking number

  • Reason for request

  • Supporting evidence (photos, documentation if applicable)

Requests must be sent to: [your email]

Incomplete requests may be denied.

11. Policy Abuse

We reserve the right to refuse refunds, returns, or service to customers who abuse this policy, engage in fraudulent activity, or violate our terms.

12. Policy Changes

We may update this policy at any time without prior notice. The version in effect at the time of purchase applies.