Shipping policy

Shipping Policy

1. Order Processing

All orders are processed within 5–10 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • Processing times may be extended during high-volume periods, product launches, supply delays, or force majeure events.

  • We reserve the right to delay shipment for fraud prevention, inventory verification, or operational reasons.

Order processing time is separate from shipping and delivery time.

2. Shipping Rates and Delivery Estimates

Shipping rates are calculated at checkout.

Estimated delivery times after dispatch:

  • Domestic: 7–21 business days

  • International: 14–45 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs processing

  • Carrier disruptions

  • Weather conditions

  • Remote locations

  • High seasonal demand

By placing an order, you acknowledge and accept these extended delivery timelines.

3. Shipment Confirmation & Tracking

You will receive a shipment confirmation email containing tracking information once your order has been dispatched.

Tracking updates may take several days to appear in the carrier’s system.

Customers are responsible for monitoring tracking and contacting the carrier for delivery coordination.

4. Customs, Duties, and Taxes (International Orders)

International shipments may be subject to customs duties, import taxes, and fees imposed by the destination country.

These charges are the responsibility of the customer.

We are not responsible for:

  • Customs delays

  • Additional fees

  • Packages held, seized, or rejected by customs authorities

Refusal to pay customs fees may result in abandonment of the package without refund.

5. Delivery Delays

We are not liable for delivery delays caused by events beyond our control, including but not limited to:

  • Carrier issues

  • Customs inspections

  • Natural disasters

  • Labor strikes

  • Government actions

  • Public health emergencies

Such delays do not qualify for cancellations or refunds.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an address error:

  • Reshipping fees will apply

  • Original shipping fees are non-refundable

7. Lost, Stolen, or Damaged Packages

Once an order is handed to the carrier, responsibility transfers to the customer.

We are not liable for:

  • Lost packages

  • Stolen packages

  • Delivery to unsecured locations

  • Damage occurring during transit

Customers must file claims directly with the shipping carrier when applicable.

8. Failed Delivery Attempts & Returned Packages

If a package is returned due to:

  • Failed delivery attempts

  • Refusal of delivery

  • Unclaimed shipments

The customer will be responsible for reshipping costs.

Failure to pay reshipping fees may result in forfeiture of the order without refund.

9. Pre-Orders and Backorders

Items marked as pre-order or backorder may require additional processing and shipping time.

Estimated timelines will be provided when available but are not guaranteed.

Orders containing pre-order items may be held until all items are ready to ship.

10. Policy Acceptance

By placing an order, you acknowledge and agree to this Shipping Policy, including extended processing and delivery times.

Disputes or chargebacks based solely on shipping timeframes that fall within this policy may be contested.

11. Changes to This Policy

We reserve the right to update this Shipping Policy at any time without prior notice.

The policy in effect at the time of purchase governs the order.